English
# Refund Policy for Zian Store Ecommerce App and Website
## Introduction
At Zian Store, customer satisfaction is our priority. This Refund Policy outlines the conditions and procedures for requesting refunds for purchases made via our website ([https://zianstore.com](https://zianstore.com)) or mobile application.
## 1. Eligibility for Refunds
Refunds are available under the following circumstances:
- The product received is defective, damaged, or does not match the description.
- The product is missing or not delivered within the promised timeframe.
- The order was cancelled before shipment.
- The product is eligible for return as per our Return Policy.
Certain items are **not eligible** for refunds, including:
- Products marked as "Final Sale" or "Non-Returnable".
- Perishable goods, personal care items, or customized products.
- Digital goods or downloadable content once accessed or downloaded.
## 2. Refund Request Process
To request a refund, please follow these steps:
1. Contact our customer support at [support@zianstore.com] within **[insert number] days** of receiving your order.
2. Provide your order number, product details, and the reason for the refund request.
3. Attach photos or evidence of damage/defect, if applicable.
4. Wait for our team to review your request and provide instructions for return (if required).
## 3. Return of Goods
If a return is required for your refund:
- You must return the product in its original packaging, unused, and with all accessories and tags.
- Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
## 4. Refund Processing
- Approved refunds will be processed to your original payment method within **7-14 business days**.
- Refund times may vary based on your bank or payment provider.
- Shipping fees and any non-refundable charges will not be refunded unless due to error or damage.
## 5. Late or Missing Refunds
If you haven’t received a refund within the stipulated period:
- Check your bank account or payment statement.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, email us at [support@zianstore.com] for assistance.
## 6. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the effective date.
## 7. Contact Us
For any questions about refunds or this policy, please contact:
**Zian Store**
Email: support@zianstore.com
Website: [https://zianstore.com](https://zianstore.com)
