English
# Privacy Policy for Zian Store Ecommerce App and Website
**Effective Date:** [16/07/2025]
## Introduction
Zian Store ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website ([https://zianstore.com](https://zianstore.com)) or use our mobile application (collectively, the "Service"). Please review this policy carefully. By accessing or using our Service, you agree to the terms of this Privacy Policy.
## 1. Information We Collect
### 1.1 Personal Data
We may collect the following personal data from you:
- **Identity Data:** Full name, date of birth, gender, and government-issued identification (where required for verification).
- **Contact Data:** Email address, phone number, billing/shipping address.
- **Account Data:** Username, password, purchase history, preferences.
- **Payment Data:** Payment method details (credit/debit card, bank account), processed securely via PCI-compliant third-party providers. We do not store full payment information.
### 1.2 Technical Data
- Device type, operating system, browser type and version.
- Internet Protocol (IP) address.
- Unique device identifiers and mobile network information.
- Log data, access times, referring URLs.
### 1.3 Usage and Tracking Data
- Pages and products viewed, time spent, navigation paths.
- Interaction data (clicks, scrolls, searches).
- Cookies, web beacons, and similar tracking technologies (see Section 7).
### 1.4 Location Data
With your consent, we may collect geolocation data for enhanced services (e.g., store locator, delivery optimization).
### 1.5 Communications
Records of communications with customer support, feedback, surveys, and reviews.
## 2. Legal Basis for Processing
We process your data based on:
- Your consent.
- The necessity of processing for contract performance.
- Compliance with legal obligations.
- Legitimate interests (e.g., security, fraud prevention, Service improvement).
## 3. How We Use Your Information
We use your data to:
- Register and manage your account.
- Process orders, payments, refunds, and deliveries.
- Provide customer service and support.
- Send transactional emails, alerts, and notifications.
- Personalize your experience and recommend products.
- Conduct analytics, research, and Service improvement.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal and regulatory obligations.
## 4. Data Sharing and Disclosure
We may share your information with:
- **Service Providers:** Payment processors, logistics partners, IT and analytics providers, marketing agencies, and customer support platforms.
- **Business Partners:** When you participate in joint promotions, offers, or integrations.
- **Legal and Regulatory Authorities:** If required by law, court order, or to protect our rights and safety.
- **Corporate Transactions:** In connection with mergers, acquisitions, or asset sales.
- **Other Users:** Limited information (e.g., username, rating) may be visible in reviews or community features.
We do **not** sell your personal data.
## 5. International Data Transfers
Your data may be transferred and processed outside your country of residence, including in jurisdictions that may not offer the same level of data protection. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected.
## 6. Data Security
We employ advanced security measures to protect your data, including:
- **Encryption:** Data in transit is protected by SSL/TLS; sensitive data at rest is encrypted.
- **Access Controls:** Role-based access, multi-factor authentication, and strict authorization.
- **Network Security:** Firewalls, intrusion detection systems, and secure cloud infrastructure.
- **Data Minimization:** We limit data collection and retention to what is necessary.
- **Monitoring and Auditing:** Regular security assessments, vulnerability scans, and audits.
Despite our efforts, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
## 7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Authentication and session management.
- Personalization and user preferences.
- Analytics and Service improvement.
- Marketing and advertising.
You may control cookies via browser settings. Some features may not function without cookies.
## 8. Data Retention
We retain your personal data only as long as necessary for the purposes described or as required by law. When your data is no longer needed, it is securely deleted or anonymized.
## 9. Your Rights
Depending on your jurisdiction, you may have the following rights:
- **Access:** Request a copy of your personal data.
- **Rectification:** Correct inaccurate or incomplete data.
- **Erasure ("Right to be Forgotten"):** Request deletion of your data.
- **Restriction:** Limit processing of your data.
- **Data Portability:** Receive your data in a structured, commonly used format.
- **Objection:** Object to data processing, including for direct marketing.
- **Withdraw Consent:** At any time, where processing is based on consent.
To exercise these rights, contact us at [privacy@zianstore.com]. We may need to verify your identity.
## 10. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover such data, we will delete it immediately.
## 11. Third-Party Links and Services
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing data.
## 12. Automated Decision-Making and Profiling
We may use automated systems for fraud detection, personalization, and order fulfillment. You may object to automated decisions affecting you by contacting us.
## 13. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our Service constitutes acceptance of the updated policy.
## 14. Contact Us
If you have questions, concerns, or wish to exercise your data rights, contact:
**Zian Store**
Email: privacy@zianstore.com
Website: [https://zianstore.com](https://zianstore.com)
